Refund Policy

Digital products

All products sold on Driving Test Ready are digital downloads (PDF guides) delivered instantly after purchase. Because delivery is instant and the file becomes accessible to you immediately, we generally do not offer refunds for change of mind once a guide has been downloaded.

When you are entitled to a refund

Under Australian Consumer Law, you are entitled to a replacement or refund regardless of our policy above if:

• The file you received is corrupted, incomplete, or otherwise doesn't open or work as described
• You were charged for a product you did not receive due to a technical error on our end
• The product is not as described on the sales page in a way that matters

These guarantees can't be excluded, and nothing in this policy is intended to limit your rights under the Australian Consumer Law.

How to request a refund

Email hello@drivingtestready.com.au with your order number (from your receipt email) and a short description of the issue. We aim to respond within 1-2 business days.

Processing

Approved refunds are returned to your original payment method via Stripe. Depending on your bank, this can take 5-10 business days to appear on your statement after we process it on our end.

Accidental duplicate purchases

If you were charged twice for the same guide, let us know and we'll refund the duplicate charge in full - no questions asked.

Contact

Questions about this policy: hello@drivingtestready.com.au